Terms of service

These terms apply to the use of this website and to any service agreement between Autotakt and a client, unless we agree otherwise in writing. Differing terms of the client do not apply unless we accept them expressly in writing.

We build and run AI voice agents and business automations: a phone agent that answers calls, qualifies callers, and books appointments, plus custom automation work agreed case by case. The exact scope, deliverables, and timeline of any engagement are set out in a separate offer or agreement. This website is informational and does not by itself create a binding service contract.

Submitting a form on this site is a non-binding enquiry, not an order. A service contract comes into effect only when we confirm a scope and price in writing and both sides agree.

Our voice-agent service is typically a one-time setup fee plus a recurring monthly fee. Custom automation work is quoted per project. Exact prices, payment terms, and billing cycles are set out in the individual offer. Unless stated otherwise, prices are net plus statutory VAT.

Delivery depends on the client providing the access, information, and content we need on time, such as phone routing, calendars, and business details. The client is responsible for making sure the content and processes it asks us to automate are lawful and free of third-party rights that would block them.

The term and notice periods of any ongoing service are set out in the individual agreement. The right to terminate for good cause remains unaffected. Termination must be in text form to be valid.

We build our services with care and aim for high availability, but we do not guarantee uninterrupted operation. Parts of the service rely on third-party providers (for example telephony and AI providers) whose availability we do not control. We will fix defects we are responsible for within a reasonable time.

We are liable without limitation for intent and gross negligence, and for damage to life, body, or health. For ordinary negligence we are liable only for breach of an essential contractual obligation, and only up to the foreseeable damage typical for this kind of contract. Any further liability is excluded as far as the law allows. This does not affect liability under mandatory law.

We process personal data as described in our privacy policy. Where we process personal data on behalf of a client, we conclude a data processing agreement under Article 28 GDPR.

German law applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. As far as legally permitted, the place of jurisdiction for disputes with merchants is our registered seat. Should any provision be or become invalid, the remaining provisions stay in force.